Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Below you'll find answers to the most common questions about our products, services, and policies. If you have any other questions, feel free to contact our customer support team.

 

1. What is Merch Los Angeles?

Merch Los Angeles is a fulfillment company where products are printed only after an order is placed. This allows us to offer a wide range of designs without the need for you to hold inventory, resulting in less overhead costs and more free time!

2. What products do you offer?

We offer a variety of products including:
- T-shirts
- Hoodies
- Sweatshirts
- Mugs
- Tote Bags
- And more!

We're constantly adding more merch. Let us know if you'd like something that you don't see.

3. How long does it take to process an order?

Orders typically take 2-7 business days to process and print. Shipping times vary depending on the destination and shipping method chosen. Delivery to your local facility or field is the most common method.

 

4. What are the shipping options?

We offer several shipping options:

- In Person Delivery (talk to a representative)
- Standard Shipping: 3-8 business days (domestic)

 

5. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our website or the carrier's website.

6. Can I customize the designs?

Yes! We offer customization options for many of our products. You can add text, change colors, or even upload your own design. Simply choose the "Customize" option when selecting your product.

 

7. What if I need to change or cancel my order?

If you need to make changes or cancel your order, please contact us within 24 hours of placing it. Once production begins, changes or cancellations may not be possible.

8. What is your return/exchange policy?

Since our products are made to order, we only accept returns or exchanges for defective or damaged items. If you receive a defective product, please contact us within 7 days of receiving your order with photos of the issue.

9. Do you offer bulk or wholesale orders?

Yes, we do! If you're interested in placing a bulk order or wholesale inquiry, please contact us directly for special pricing and options.

10. What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. All transactions are securely processed.

11. Are your products eco-friendly?

We strive to use eco-friendly practices wherever possible. Many of our products are made from sustainable materials, and we partner with manufacturers who prioritize environmentally responsible production methods.

12. Do you ship internationally?

Yes, we ship worldwide! Please note that international shipping times and costs vary depending on the destination.

13. How can I contact customer support?

If you have any questions or need assistance, you can reach our customer support team via email at support@merchlosangeles.com or through our contact form on the website. We aim to respond within 24 hours.

14. Do you offer gift cards?

Yes, we offer digital gift cards in various denominations. They can be purchased through our website and are delivered via email.

 

15. Can I become a partner or affiliate?

Yes! We offer an affiliate program for those interested in promoting our products. Please visit our affiliate page for more details and to apply.

---

If you have any other questions or need further assistance, don't hesitate to reach out. We're here to help!